1. What is non-emergency medical transportation (NEMT)?

Non-emergency medical transportation refers to professional transport services provided to individuals who need assistance getting to or from healthcare-related destinations but are not in an emergency situation. This often includes hospital discharges, rehabilitation transfers, or transportation to and from treatment centers.

2. What type of transportation do you provide?

Eastside EMS specializes in stretcher-based transportation. We are not a wheelchair transport provider. Our vehicles are designed for patients who require transport while lying down, including those discharged from hospitals, undergoing long-term care, or in recovery.

3. Who is eligible to use your transportation services?

We provide services for individuals who need non-emergency stretcher transport due to medical conditions, limited mobility, or recovery from surgery. Our services are ideal for those who are medically stable but not ambulatory.

4. How do I schedule a ride?

You can schedule transportation by calling us at (470) 374- 0072 or by submitting a request through our website. We recommend scheduling at least 24–48 hours in advance to ensure availability.

5. Do you offer same-day service?

Yes, we offer same-day service based on availability. Please contact us as early as possible for urgent, non-emergency transport needs.

6. What areas do you serve?

We proudly serve Gwinnett County and the greater Metro Atlanta area, including Lawrenceville, Duluth, Snellville, Buford, Dacula, Grayson, Lilburn, Loganville, Suwanee, and neighboring communities. Contact us to confirm service availability.

7. Do you provide transportation for regular doctor visits or outpatient appointments?

Our focus is on critical non-emergency medical transport such as hospital discharges, rehab facility transfers, and treatment-related trips. We do not provide general transportation for routine outpatient appointments.

8. Do you accept Medicare or private insurance?

Yes, we work with a wide range of insurance providers and accept Medicare, Medicaid (based on coverage and medical necessity), and most private insurance plans. We also offer private pay options for individuals or families who prefer to pay out-of-pocket. Please contact us to verify your eligibility and discuss the best payment option for your needs.

9. Can a family member or caregiver ride along?

Yes. We welcome caregivers or family members to accompany the patient during transport, space permitting.

10. How do you ensure safety and professionalism?

All of our drivers are professionally trained, background-checked, and EMS certified. Our stretcher transport units are clean, fully equipped, and maintained to meet or exceed all state and safety regulations.